Bouncebeam Legal Documentation

This Legal Documentation forms a binding agreement (the “Agreement”) between Bouncebeam Ltd (“Bouncebeam”, “we”, “our”, or “us”) and the Customer acting in the course of business (“Client”). The Services are offered business-to-business only and are not intended for consumers. By accessing or using the Services, Client confirms it is not acting as a consumer and has authority to bind the entity it represents.

This Agreement consists of:

• Section 1 (Master Services Agreement, including Schedules A–C)

• Section 2 (Privacy Policy)

• Section 3 (Cookie Policy)

If any consumer protection laws nevertheless apply mandatorily, conflicting terms are modified only to the minimum extent required; the remainder continues in effect.

1) Master Services Agreement

1.1 Definitions

“Account” means Client’s account within the Platform.
“AUP” means the Acceptable Use Policy in Schedule B.
“Business Day” means a day other than a Saturday, Sunday or public holiday in England.
“Client Content” means content, data, materials and instructions supplied by or on behalf of Client.
“Credits” means service credits described in Schedule A.
“Deliverables” means content and assets output for Client by the Services (excluding the Platform and Bouncebeam’s Pre-Existing Materials).
“Documentation” means the then-current product and policy documentation we publish.
“Fees” means the fees payable for the Services as set out in an Order Form or online checkout.
“Laws” means all applicable laws, regulations, and codes (including search-engine policies where relevant).
“Order Form” means an ordering document, online checkout or insertion order referencing this Agreement.
“Personal Data” has the meaning in UK GDPR.
“Platform” means Bouncebeam’s software, systems, templates, models, infrastructure and documentation.
“Pre-Existing Materials” means any materials, know-how, code or tools owned or developed by Bouncebeam independently of the Services.
“SLOs” means Service Level Objectives in Schedule A.
“Subprocessor” means a third party engaged by Bouncebeam to process Personal Data.
“Taxes” means all sales, use, VAT, GST or similar taxes.

1.2 Services (What We Do—and Don’t)

Bouncebeam operates a programmatic publishing system that creates and maintains policy-compliant pages on Bouncebeam-owned hubs and related assets, measured by outcomes such as discovery, indexation, freshness, and coverage. Bouncebeam:

• does not sell PageRank,

• does not deploy synthetic traffic or automated user simulation, and

• does not promise search rankings, traffic volumes or revenue outcomes.

Any paid placements (if used) are disclosed and labelled, and use rel="sponsored" and/or rel="nofollow" as appropriate. Certain features rely on third-party platforms (e.g., search engines, analytics) that have their own terms; Bouncebeam is not responsible for third-party changes, limits or outages.

1.3 Client Obligations

Client shall: (a) provide accurate Account information; (b) keep credentials confidential; (c) use the Services in compliance with Laws, the AUP and third-party terms; (d) provide timely inputs and approvals; and (e) not request Bouncebeam to act contrary to the AUP or search-engine policies.

1.4 Fees, Billing, Renewal and Refunds

Billing & Auto-Renewal. Fees are payable in advance per the monthly or annual term shown in the Order Form and auto-renew for successive terms unless cancelled.
Cancellation. Client may cancel at any time via the Account or by email to billing@bouncebeam.co; cancellation takes effect at the end of the then-current term.
Proration & Refunds. Unless stated otherwise in an Order Form, partial-term amounts are not refunded. First-time subscriptions may request a refund within 30 days of initial purchase (once per Client). Approved refunds are processed within 14 Business Days.
Price Changes. We may change prices effective on renewal with 30 days’ prior notice.
Taxes & Late Payment. Fees are exclusive of Taxes (Client is responsible for VAT and similar taxes). Overdue amounts may accrue interest at the statutory rate under the Late Payment of Commercial Debts legislation plus reasonable collection costs.
Payment Processing. Payments are handled by accredited third-party processors.

1.5 Intellectual Property; Deliverables; Portfolio Use

Ownership. Bouncebeam owns the Platform and Pre-Existing Materials. Client owns Client Content.
License to Deliverables. Upon full payment, Bouncebeam grants Client a perpetual, worldwide, non-exclusive, royalty-free licence to use, reproduce, display and modify the Deliverables for Client’s business.
Feedback. Bouncebeam may use suggestions or feedback without restriction.
Portfolio Use. Unless Client opts out by email, Bouncebeam may use Client’s name/logo and non-confidential results in marketing materials. No disclosure of Confidential Information.

1.6 Acceptable Use; Experiments & Telemetry

AUP. Client must comply with Schedule B (AUP), including prohibitions on paid dofollow links, anchor-text manipulation, synthetic traffic/user simulation, doorway/bridge pages, and other policy-violating tactics.
Experiments & Measurement. Client authorises Bouncebeam to run limited, within-hub experiments (e.g., template/content variants with change IDs and holdouts) and to collect privacy-safe telemetry (e.g., read-complete, CTA events) to improve outcomes. Regulated workloads may request an opt-out.

1.7 Service Level Objectives (SLOs) & Credits

Bouncebeam will use commercially reasonable efforts to meet the SLOs in Schedule A. SLOs are targets, not guarantees. If an SLO miss occurs for reasons under Bouncebeam’s control, Client’s sole remedy is the Credit stated in Schedule A.

1.8 Confidentiality

Each party will protect the other’s Confidential Information with at least reasonable care, use it only to perform this Agreement, and not disclose it except to personnel and subprocessors under obligations no less protective. Exclusions apply for information that is public, independently developed, or lawfully received from a third party. Required legal disclosures are permitted with notice where lawful.

1.9 Data Protection; DPA; Security

Roles. For Client Personal Data, Client is Controller and Bouncebeam is Processor unless Bouncebeam determines purposes/means (in which case Bouncebeam is an independent Controller for that processing).
DPA. The Data Processing Addendum (Schedule C) is incorporated by reference and governs Personal Data processing, security measures, breach notifications, data subject request handling, retention, subprocessors and international transfers (UK IDTA/SCCs where applicable).
Subprocessors. We maintain a list at bouncebeam.co/subprocessors and will provide 10 days’ notice of changes; Client may object on reasonable grounds.
Security. Bouncebeam maintains appropriate technical and organisational measures, including encryption in transit and at rest, role-based access/least privilege, audit logging, secret-manager-based key storage, and scheduled key rotation. We notify Client without undue delay after confirming a Personal-Data breach impacting Client.

1.10 Warranties; Disclaimer

Each party warrants it has validly entered into this Agreement. The Services are provided “as is” and “as available.” We disclaim all other warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not guarantee search rankings, traffic or revenue outcomes.

1.11 Indemnities

Bouncebeam Indemnity. Bouncebeam will defend and indemnify Client against third-party claims alleging that the Platform (as provided) infringes a UK intellectual property right, and pay resulting damages/settlements and reasonable legal fees, provided Client promptly notifies us, allows us control of the defence, and cooperates. We may (at our option) procure rights, modify to avoid infringement, or terminate affected features with a pro-rata refund of unused prepaid Fees.
Client Indemnity. Client will defend and indemnify Bouncebeam against claims arising from Client Content, Client’s breach of Laws or the AUP, or instructions provided by Client.
Exclusions. The Bouncebeam indemnity does not apply to claims arising from Client Content, combinations not provided by Bouncebeam, or modifications not made by Bouncebeam.

1.12 Liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, goodwill or data, even if advised of the possibility. Each party’s aggregate liability in any 12-month period is capped at the Fees paid by Client to Bouncebeam in that period. Carve-outs: liability for death or personal injury, fraud, wilful misconduct, misuse of the other party’s IP, or other liability that cannot be excluded by law. SLO Credits are the sole and exclusive remedy for SLO shortfalls.

1.13 Changes to the Agreement or Services

We may update this Agreement or the Services. Material changes take effect 30 days after notice to the Account email or an in-product banner. If a change materially and adversely affects Client, Client may terminate before it takes effect and receive a pro-rata Credit for unused prepaid Fees. Non-material changes may take effect immediately.

1.14 Term, Suspension & Termination; Data Return/Deletion; Survival

Term. This Agreement starts on the Effective Date and continues until terminated.
Suspension. We may suspend the Services for non-payment, security risk, or AUP violations.
Termination for Cause. Either party may terminate for material breach after 14 days’ written notice and failure to cure, or immediately for unlawful use or AUP breach.
Termination for Convenience. Client may terminate at the end of its current term; Bouncebeam may terminate with 30 days’ notice and will refund unused prepaid Fees pro-rata.
Data Return/Deletion. Within 30 days after termination, upon request we will export Client Content/Deliverables, then delete Client Personal Data per the DPA.
Survival. Sections 1.5, 1.6, 1.7, 1.8, 1.9, 1.11–1.17 and Schedules A–C survive termination.

1.15 Publicity

Unless Client opts out by email, Bouncebeam may display Client’s name and logo on websites and proposals and reference non-confidential results. No disclosure of Confidential Information.

1.16 Notices; Assignment; Order of Precedence

Notices. Notices may be sent by email to legal@bouncebeam.co (and to privacy@bouncebeam.co for privacy matters) and to Client’s admin email; they are deemed received on the next Business Day.
Assignment. Neither party may assign without the other’s consent, except to an Affiliate or in connection with a change of control, provided the assignee assumes this Agreement.
Order of Precedence. If documents conflict, the order is: Order Form > this Agreement > DPA (Schedule C) > AUP (Schedule B) > SLOs (Schedule A) > Documentation.

1.17 Compliance; Accessibility; Age Limits; Force Majeure; Entire Agreement; Governing Law

Compliance. Each party will comply with applicable sanctions/export, anti-bribery/anti-corruption and modern slavery laws.
Accessibility. Bouncebeam aims for reasonable conformance with WCAG 2.1 AA on Bouncebeam-owned hubs.
Age Limits. The Services are not directed to children under 16.
Force Majeure. Neither party is liable for delay or failure due to events beyond reasonable control (including acts of God, war, terrorism, labour disputes, internet/telecom failures, or government orders).
Entire Agreement; Severability; No Waiver. This Agreement is the parties’ entire agreement and supersedes prior agreements on its subject. If any provision is invalid, the remainder remains in force. Failure to enforce is not a waiver.
Governing Law & Jurisdiction. This Agreement is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction; each party consents to personal jurisdiction and venue there.